Contact Us

1. Company Information

This website is operated by Shadow Dream LTD. In this Contact Us page, “Company”, “we”, “us” and “our” refer to Shadow Dream LTD. “Website” refers to shadow-dream.com and any related pages, landing pages, forms or content controlled by us.

2. How to Contact Us

You can contact us by email, phone or post. For the fastest response, please email us at [email protected] and include enough information for us to understand and review your request.

• Email: [email protected]
• Phone: +442086925208
• Postal address: Unit 22, Bellingham Trading Estate, Franthorne Way, London, SE6 3BX, United Kingdom
• Website: shadow-dream.com

If you contact us by phone and we are unable to answer immediately, please send your request by email so we can review it in writing.

3. What to Include in Your Message

To help us respond efficiently, please include the information relevant to your request:

• Your full name and preferred contact method.
• The email address or phone number you used when contacting us or placing an order.
• The website page, advertisement, product, service, order or transaction related to your request.
• Your order number, transaction ID, invoice number or payment reference, if applicable.
• A clear description of your question, issue, request or complaint.
• Relevant screenshots, photos, documents or evidence, if available.

Please do not send unnecessary sensitive information unless it is needed for your request. We may ask for additional information where necessary to verify your identity, locate your order, investigate the issue or comply with applicable law.

4. Topics We Can Help With

You may contact us about:

• General questions about the Website.
• Product or service information.
• Orders, payments, billing or transaction questions.
• Refunds, cancellations, returns or delivery issues.
• Technical issues, broken links or website errors.
• Privacy rights, data requests, cookies or marketing preferences.
• Advertising disclosures, sponsored content or affiliate links.
• Complaints, legal notices or compliance questions.

5. Response Time

We aim to review and respond to contact requests within a reasonable time. Response times may vary depending on the nature of the request, the information provided, weekends, public holidays, technical issues, payment provider delays or the need to investigate a matter with third parties.

Requests involving refunds, payments, privacy rights, legal notices or suspected fraud may require additional verification before we can provide a full response.

6. Refunds, Orders and Billing Questions

For refund, cancellation, return, order or billing requests, please contact us at [email protected] and include your order number, payment reference, purchase date and the email address used for the purchase.

Our refund rules are described in our Refund Policy. If your purchase was made through a third-party seller, marketplace, app store, payment provider, partner website or external merchant, that third party’s own customer support and refund rules may apply.

7. Privacy, Cookies and Data Requests

If you want to ask about privacy, personal information, cookie choices, marketing preferences or data protection rights, please contact us at [email protected]. Please include enough information to help us identify the relevant record or interaction.

More information is available in our Privacy Policy and Cookie Policy. We may need to verify your identity before responding to certain privacy or data requests.

8. Advertising, Sponsored Content and Affiliate Questions

Some pages on the Website may include advertising, sponsored content, advertorial content, affiliate links, promotional materials or commercial recommendations. If you have questions about a specific advertisement, disclosure, offer, claim, review, testimonial or affiliate link, please contact us and provide the page URL or screenshot.

We aim to keep advertising and promotional content clear, accurate and not misleading. If you believe any content on the Website is inaccurate, unclear, outdated or missing an important disclosure, please let us know at [email protected].

9. Third-Party Websites and External Merchants

The Website may link to third-party websites, advertisements, payment pages, app stores, partner pages, social media pages, merchant websites or external resources. We do not control third-party websites and are not responsible for their content, availability, privacy practices, refund decisions, customer support or terms.

If your question concerns a third-party product, service, order, subscription, payment or account, you may need to contact that third party directly. We will try to assist where appropriate, but we may not be able to resolve issues outside our direct control.

10. Legal Notices

Legal notices, consumer complaints, intellectual property notices, regulatory enquiries or formal correspondence should be sent to:

• Company: Shadow Dream LTD
• Responsible person: Wilfred Rice
• Email: [email protected]
• Postal address: Unit 22, Bellingham Trading Estate, Franthorne Way, London, SE6 3BX, United Kingdom
• Registration number: GB829776659

Please clearly identify the nature of your notice and include all information reasonably necessary for us to review and respond.

11. Accessibility and Website Issues

If you experience difficulty accessing the Website, notice broken links, incorrect information, display issues, missing disclosures or technical errors, please contact us at [email protected]. Please include the page URL, device type, browser and a short description of the issue.

12. Related Legal Pages

You may also review the following pages:

• Privacy Policy
• Terms and Conditions
• Cookie Policy
• Refund Policy
• Contact Us

13. Contact Summary

For all enquiries, please use the contact details below:

• Email: [email protected]
• Phone: +442086925208
• Website: shadow-dream.com
• Postal address: Unit 22, Bellingham Trading Estate, Franthorne Way, London, SE6 3BX, United Kingdom